Refund Policy

1. General Policy

At PromptGPT.io, we strive to ensure our customers are satisfied with our platform. Due to the nature of digital goods and API computing costs incurred upon generation, all sales of credits are final. Refunds will only be issued in cases of a verified technical error on our platform.

2. Exceptions & Refund Conditions

Refunds are strictly limited to technical errors. We will process a refund or credit adjustment under the following conditions:

• Technical Errors: If there is a system failure, API connection loss, or technical bug on our end that results in credits being deducted without the optimized prompt being generated or displayed.
• Duplicate Billing: If you are double-charged for a single transaction due to a payment gateway processing error.

No refunds will be given for change of mind, dissatisfaction with prompt outputs, or unused credits.

3. Requesting a Refund

If you believe your situation qualifies for an exception, please contact our support team within 7 days of the transaction. You can email us at support@promptgpt.io. Please include your account email, transaction ID, and a detailed description of the issue.

4. Processing of Refunds

If a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your payment provider's policies.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.