Refund Policy

Last updated: September 17, 2026

1. General Policy

At PromptGPT.io, we strive to ensure our customers are satisfied with our platform. Due to the nature of intangible digital goods and the immediate allocation of high-speed GPU and LLM computing infrastructure, all sales of consumer prompt credits and Developer API credit packs are final. Refunds will only be issued in cases of a verified technical platform error or duplicate payment gateway charges.

2. 1-Year Validity Expiration & Non-Refundable Digital Goods

All credit packages purchased on PromptGPT.io—including consumer prompt packs (Starter, Pro, Ultimate) and Developer API credit packs (Starter, Pro, Scale, Enterprise)—are provisioned immediately upon successful checkout:

  • Immediate Digital Consumption: Once credits are deposited into your account balance or any generation / API requests have been initiated, the order is deemed fully delivered and non-refundable.
  • 1-Year (365-Day) Validity: All purchased credits carry a designated 1 Year (365 Days) Validity from the date of purchase. Unused credits expire automatically at the conclusion of 365 days and are not eligible for refunds, extensions, prorated reimbursements, or cash conversion.
  • Developer API Key Security: Developers are strictly responsible for securing their secret API keys (pk_live_...). PromptGPT is not liable for and will not issue refunds or credit restorations for credit consumption caused by leaked keys, public GitHub repository commits, compromised third-party servers, or accidental application loops.

3. Exceptions & Refund Conditions

Refunds or credit restorations are strictly limited to the following verified technical conditions:

  • Technical Platform Errors: System failure, API gateway disconnection, or verified bugs on PromptGPT servers resulting in credits being deducted without returning an optimized output or valid response.
  • Duplicate Billing: Duplicate charges for a single package purchase caused by a payment gateway processing anomaly.

No refunds will be granted for change of mind, dissatisfaction with AI generation nuance, unconsumed expired credits, or third-party service downtime.

4. Requesting a Refund

If you believe your situation qualifies for an exception, please contact our support team within 7 days of the transaction. You can email us at support@promptgpt.io. Please include your account email, transaction ID, and a detailed description of the issue.

5. Processing of Refunds

If a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your payment provider's policies.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.